Privacy & Cookies Policy

Last updated: November 2025

1. Introduction

West India Company Pvt. Ltd. ("we", "us", "our") is committed to protecting the privacy of visitors, clients, suppliers and other stakeholders. This Privacy & Cookies Policy explains what information we collect, how we use it, how we share it and the rights you have in relation to your personal data.

2. Scope

This policy applies to personal and business data collected through our website, by email, in person, or through our trading and logistics services in India and internationally.

3. Information We Collect

a. Identity & Contact Data

Name, job title, company name, postal and business addresses, email, and telephone numbers.

b. Transaction & Business Data

Order history, product specifications, trade and shipment details, tax/GST numbers, bank details (where required for settlement), invoices and contracts.

c. Technical & Usage Data

IP address, device and browser type, cookies and analytics data, pages visited and actions taken on our website.

4. How We Use Your Information

• To process and fulfil orders, deliveries and payments;
• To manage supplier and buyer relationships and logistics operations;
• To send operational communications such as invoices, shipment notices and service updates;
• To maintain and improve our website, services and security; and
• To comply with legal, tax and regulatory requirements.

5. Legal Basis & Consent

Where applicable, we rely on contractual necessity, legitimate interests, legal obligations or your consent to process personal information. For marketing communications we will only use personal data where we have permission to do so.

6. Cookies and Similar Technologies

We use cookies and similar technologies to provide essential site functionality, remember language and preferences, measure performance and run analytics. Cookies do not typically contain personal data and can be blocked via browser settings. Blocking certain cookies may limit functionality of the site.

7. Sharing & Disclosure

We do not sell personal data. We will share data with:

• Logistics and warehouse partners to fulfil shipments;
• Payment processors and banks to facilitate payments;
• Regulatory or government authorities where required; and
• Third-party service providers (IT, auditors) under confidentiality agreements.

8. Data Security

We maintain administrative, technical and physical safeguards to protect personal data. Access is limited to personnel who have a business need. While we take reasonable steps to secure data, no system is completely immune from risk.

9. Data Retention

We retain personal data only as long as needed for business purposes, legal, tax or audit requirements. When no longer required, data is securely deleted or anonymised.

10. Your Rights

You have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion (subject to legal retention obligations);
• Object to or restrict processing; and
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact: thewestindiacompany2025@gmail.com.

11. Changes

We may update this policy from time to time. We will post the revised policy on this page with an updated effective date.

12. Contact

West India Company Pvt. Ltd.
Hyderabad, Telangana, India
Email: thewestindiacompany2025@gmail.com